Effective Date: 01-01-2025
At Nepal Handicraft Collection, we ensure that our handcrafted products reach you safely and in a timely manner. Please review our shipping and delivery policy below.
1. Shipping Locations
We currently ship to:
✅ Domestic (Within Nepal)
✅ International
2. Processing Time
- Orders are processed within 10 business days after payment confirmation.
- Custom-made or personalized items may require additional processing time of 10 days.
- We do not process orders on public holidays or weekends.
3. Shipping Methods & Estimated Delivery Time
We offer different shipping options based on your location:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 15 days | Domestic & International |
| Express Shipping | 10 days | Selected Locations |
| Local Pickup | 7 days | Thabahi Road, Thamel, Kathmandu, Nepal, 44600 |
Delivery times may vary based on location, customs clearance (for international orders), and unforeseen circumstances.
4. Shipping Charges
- Domestic/ International Orders: Shipping charges are calculated at checkout based on location and package weight. Any additional customs or import duties are the responsibility of the buyer.
5. Order Tracking
- Once your order is shipped, we will provide a tracking number via email/SMS.
- You can track your order through Courier Name at Tracking Link.
6. Customs & Import Duties (For International Orders)
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Please check with your local customs office for more information before placing an order.
7. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery date, please contact us at info@nepalhandmades.com/+977 984-1527961 or +977 985-1019279.
- We are not responsible for delays caused by courier services, customs clearance, or natural disasters.
- If your order is lost in transit, we will investigate and offer a replacement or refund based on the situation.
8. Address & Delivery Issues
- Ensure that your shipping address is correct at checkout.
- If an incorrect address is provided, we are not responsible for lost shipments. Re-shipping will be at the customer’s expense.
9. Contact Us
For any shipping-related inquiries, feel free to contact us:
📧 info@nepalhandmades.com
📞 +977 984-1527961 or +977 985-1019279
📍 Thabahi Road, Thamel, Kathmandu, Nepal, 44600
